Site Support & Maintenance

Annual preventative maintenance agreements

ICS offers annual Preventative Maintenance Agreements on systems that we installed and pre-existing access control, security, and video surveillance hardware and software. These agreements are customized to meet the specific needs of each client. The agreements can also be used to cover software upgrades and minor installs. Clients are given a password protected login area to view, modify, and comment on any particular service docket.

Preventive Maintenance Agreements

Regular system maintenance prevents issues, decreases the number of emergency service calls and increases the overall life of electronic equipment, thus giving you a better return on your investment. Having a preventive maintenance agreement in place puts you on a service schedule which allows for better negotiated rates and service times that work for your schedule.

And of course, we offer 24/7 emergency service for all the unexpected.

Standard with Every Service Agreement

  • Maintaining a history of a client’s hardware and software service, upgrades, break/fix orders, and regular maintenance.

  • Maintaining an on-time record for scheduled service appointments.

  • Providing cost-effective solutions that work well with existing equipment and IT networks and still allow for upgrades and migration.

  • Responding to service requests in a timely manner.

Service on Demand

ICS is here when you need us

Emergencies are never convenient or expected but with our service support team available 24/7 we are able to meet all of our customers’ needs, regardless of who installed your system. You will always speak with a real person and we guarantee fast turnaround time. We offer onsite, telephone and remote service support for you and your staff.  Servicing the Baltimore county, Columbia, Westminster and Frederick, Maryland regions.

Schedule an appointment with our team to learn how we can protect and maintain your security system needs.

University of Baltimore Testimonial

“ICS Security Solutions provides quality installations, honest pricing, and outstanding customer service.  Beyond that, ICS Security Solutions and its employees have earned my confidence and recommendation for business.  That is why I am writing to recommend ICS Security Solutions; I am confident in the future you will too.”

University of Baltimore